- Contact Center
- Back Office
InterGlobe Technologies (IGT) handles the baggage claims services helpdesk, which is responsible for handling external customer inquiries regarding mishandled baggage. This function is staffed in a 24/7 environment. IGT manages the first level support for the entire network for its customer airlines.
- 24x7 voice support
- Addressing calls from customers mishandled/lost baggage.
- Claims processing for mishandled/lost baggage.
- High-end MIS and Real Time Management.
- Outbound calls to airport customers and delivery companies.
- Provides baggage handlers with real-time information on baggage status which makes tracking easy and helps in increasing customer satisfaction
- Faster connection times as a result of reduced mishandling errors
- Utilizing the very best voice, data and software tools to support its extensively trained agents, IGT provides world class service demonstrating its commitment to the services it offers
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies