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Baggage Handling
There has been a steady growth in the number of airline passengers resulting in increase in checked baggage thereby putting tremendous pressure on the baggage handling services provided by the aviation industry.

InterGlobe Technologies (IGT) handles the baggage claims services helpdesk, which is responsible for handling external customer inquiries regarding mishandled baggage. This function is staffed in a 24/7 environment. IGT manages the first level support for the entire network for its customer airlines.



  • 24x7 voice support
  • Addressing calls from customers mishandled/lost baggage.
  • Claims processing for mishandled/lost baggage.
  • High-end MIS and Real Time Management.
  • Outbound calls to airport customers and delivery companies.


  • Provides baggage handlers with real-time information on baggage status which makes tracking easy and helps in increasing customer satisfaction
  • Faster connection times as a result of reduced mishandling errors
  • Utilizing the very best voice, data and software tools to support its extensively trained agents, IGT provides world class service demonstrating its commitment to the services it offers

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