- Contact Center
- Back Office
- Providing high quality customer service and faster resolution of issues
- Enhanced customer experience and increased profitability
- Lack of knowledge and expertise in the niche segment of travel
IGT’s vigorous and mature processes together with technical know how and functional proficiency has made them the market leaders for providing travel BPO services.
IGT’s Contact Center outsourcing business is supported by:
- Best in class operational methodology together with robust quality processes like scoring of customer contact representatives on program parameters decided in conjunction with the customer, barge-in and mystery calling, CSAT surveys and a powerful feedback loop to the operations, training and recruitment teams.
- Smooth execution of inbound and outbound services through telephony, email and SMS supported by excellent technology such as Avaya IP Telephony, NICE Voice & Screen Logger and CISCO.
- Comprehensive customer assessments and streamlined management processes ensure meeting and going over and above the agreed SLAs.
- Strong and transparent processes for hiring and training employees to deliver quality services.
IGT’s Contact Center outsourcing services span across:
- Enhanced customer experience and long lasting relationships through robust service methodologies
- By leveraging people, technology, processes, and infrastructure, IGT works together with travel companies to help them achieve an excellent service delivery and improved profits
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies