- Contact Center
- Back Office
Strong customer service pays great dividends to an organization's long-term stability and growth; hence it is an imperative aspect of any service industry.
IGT provides an innovative and customized customer service solutions best suited to the needs of the customers. IGT makes the optimal use of its various support centers across the globe to provide multilingual support and most preferred options of customer relationship.
Having completed IGT’s industry recognized travel BPO training programs; its agents are trained on customer service techniques that ensure maximum customer satisfaction. IGT’s customer oriented teams ensure that the corporate policies and procedures of the travel industry are followed meticulously.
Servicing customers who call to enquire about any details related to their travel such as:
- Frequent flier mileage points
- Check- in
- Flight Details
- General Enquires
- Increase in chances of customer loyalty through world class customer service
- Significant cost saving thereby increasing efficiency and productivity
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies