Contact us : mktg@igt.in
Travel BPO Services | Travel BPO Outsourcing
Home > BPO > Back Office > Debit Memo Research
Debit Memo Research
Managing the receipt of Agency Debit Memos (ADMs) raised by airlines against rules violation or under collection of fares/taxes can be a time consuming and costly task.

InterGlobe Technologies (IGT) has been retained by a number of travel agencies and GDSs to manage the receipt of these documents to analyze their validity and liaise with airlines as and when necessary.

IGT OFFERINGS

The initial debit memo research activity includes the following:

  • Each debit memo is linked to an internal cost centre and then recorded into the internal debit memo database
  • Details as the agents ID, reason for debit memo & internal accounting code are documented into the system

Post the assessment of the status of the debit memo; they are routed back to the appropriate agent at the customer’s end. Recommended actions can include such actions as:

  • Kick back to the GDS from which it was generated
  • Processing payments if it was a client generated error
  • Returning as ‘disputed’ to the carrier incase of airline error

BUSINESS VALUE

  • Assisting customers within the travel domain by significantly reducing debit memo payouts which improves the speed and accuracy of the fare loading process

Contact InterGlobeTechnologies at mktg@igt.in

Aviation

Airlines Services,Airports Services,Duty Free ServicesIGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices


Travel Distribution

IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions


Hospitality

IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment


Transportation

IGT helps address challenges like softening consumer demand and rising fuel costs  to simplify and improve the efficiencies