Contact us :
Travel BPO Services | Travel BPO Outsourcing
Home > BPO > Contact Center > Rate/Fare Helpdesk
Rate/Fare Helpdesk
The skills required to perform the complex fare calculations are difficult to find and invariably expensive for an airline.  In many cases, when a passenger has to fly from one city to another, the itinerary might be far from simple; thus requiring complex calculations when quoting the fare. The reservation or ticketing agent might not be able to compute the fare for the given itinerary; this is where a Fare Helpdesk’s agent comes as a support.

IGT retains an exceptionally skilled team of experienced reservations experts. Given IGT’s over 20 years of industry expertise, it is uniquely placed to provide any client with an efficient, value-adding Travel BPO solution designed to fulfill the specific requirements of the outsourced business model. With some of the best thinkers, innovators and implementers in the Travel & Hospitality domain, IGT offers a tremendous value proposition in terms of Quality Services & Cost Savings. By employing its thorough understanding of fares, the needs of its clients, coupled with a cutting-edge grasp over processes, people & infrastructure, IGT is able to deliver best in class services.



  • Voice-based process supported by back office work including queues and email support.
  • Inbound/Outbound calls  to  the airline’s internal customers and end customers prevailing from the target markets, to provide the most suitable fares  and/ or date change, compatibility options for different fares relevant to the given the itinerary.
  • Trouble shooting on fare construction for the customer’s front line reservation & sales offices agents located at different places across the world.


  • Enhancement in customer satisfaction by providing reduced time to market and effective information on shipment
  • Increase in  manpower efficiency by the use of automated workflow and integrated systems
  • Significant cost saving due to short implementation cycle

Contact InterGlobeTechnologies at


Airlines Services,Airports Services,Duty Free ServicesIGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices

Travel Distribution

IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions


IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment


IGT helps address challenges like softening consumer demand and rising fuel costs  to simplify and improve the efficiencies