- Contact Center
- Back Office
IGT retains an exceptionally skilled team of experienced reservations experts. Given IGT’s over 20 years of industry expertise, it is uniquely placed to provide any client with an efficient, value-adding Travel BPO solution designed to fulfill the specific requirements of the outsourced business model. With some of the best thinkers, innovators and implementers in the Travel & Hospitality domain, IGT offers a tremendous value proposition in terms of Quality Services & Cost Savings. By employing its thorough understanding of fares, the needs of its clients, coupled with a cutting-edge grasp over processes, people & infrastructure, IGT is able to deliver best in class services.
- Voice-based process supported by back office work including queues and email support.
- Inbound/Outbound calls to the airline’s internal customers and end customers prevailing from the target markets, to provide the most suitable fares and/ or date change, compatibility options for different fares relevant to the given the itinerary.
- Trouble shooting on fare construction for the customer’s front line reservation & sales offices agents located at different places across the world.
- Enhancement in customer satisfaction by providing reduced time to market and effective information on shipment
- Increase in manpower efficiency by the use of automated workflow and integrated systems
- Significant cost saving due to short implementation cycle
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies