Re-Booking
Rebooking passengers whose flight has been rescheduled or cancelled due to airline requirements is traditionally a fragmented, unstructured and costly process.
In order to provide better customer service (by minimizing passenger inconvenience), facilitate improvements in process and reduce costs, IGT provides the complete process of rebooking affected passengers. Passengers are re-booked on the first possible onward connection in line with the airline policy for re-scheduling taking into account factors as passenger’s frequent flier status, class of travel, time of the next available flight and SPA agreements. For some clients IGT also manages the process of communicating these changes via voice, email and Short Messaging Service (SMS).
Contact InterGlobeTechnologies at mktg@igt.in
In order to provide better customer service (by minimizing passenger inconvenience), facilitate improvements in process and reduce costs, IGT provides the complete process of rebooking affected passengers. Passengers are re-booked on the first possible onward connection in line with the airline policy for re-scheduling taking into account factors as passenger’s frequent flier status, class of travel, time of the next available flight and SPA agreements. For some clients IGT also manages the process of communicating these changes via voice, email and Short Messaging Service (SMS).
IGT OFFERINGS
IGT Rebooking services include:
IGT Rebooking services include:
- Providing Options - Providing the passenger with the most suitable option keeping in mind that there should be a minimum revenue loss to the airline
- Notification - Notifying the passenger of the change in schedule and the reason behind it
- Catering to the customer’s requests - For any change to the option suggested
BUSINESS VALUE
- Ensuring high levels of customer satisfaction through initiatives on CSAT and DSAT improvement
- Considerable reduction in revenue leakage by avoiding invalid booking practices and booking passengers in line with the airline policy for re-scheduling
Contact InterGlobeTechnologies at mktg@igt.inAviation
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
Travel Distribution
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
Hospitality
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
Transportation
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies