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Rebooking passengers whose flight has been rescheduled or cancelled due to airline requirements is traditionally a fragmented, unstructured and costly process. 

In order to provide better customer service (by minimizing passenger inconvenience), facilitate improvements in process and reduce costs, IGT provides the complete process of rebooking affected passengers.  Passengers are re-booked on the first possible onward connection in line with the airline policy for re-scheduling taking into account factors as passenger’s frequent flier status, class of travel, time of the next available flight and SPA agreements. For some clients IGT also manages the process of communicating these changes via voice, email and Short Messaging Service (SMS).


IGT Rebooking services include:
  • Providing Options - Providing the passenger with the most suitable option keeping in mind that there should be a minimum revenue loss to the airline
  • Notification - Notifying the passenger of the change in schedule and the reason behind it 
  • Catering to the customer’s requests - For any change to the option suggested 


  • Ensuring high levels of customer satisfaction through initiatives on CSAT and DSAT improvement
  • Considerable reduction in  revenue leakage by avoiding invalid booking practices and booking passengers in line with the airline policy for re-scheduling

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Airlines Services,Airports Services,Duty Free ServicesIGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices

Travel Distribution

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