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Reservations are the backbone of the travel and hospitality industry and it is therefore essential to manage these services efficiently and effectively, through high-quality technology coupled with trained staff.

Reservations services at IGT include servicing inbound calls from customers for enquiries and fares and conducting outbound calls for increasing sales. IGT’s agents are trained on up-selling and cross-selling techniques in order to increase conversion ratios and maximize revenues.


IGT under its current gamut of travel BPO services offers the following services under reservations:  

  • Reservation request processing
  • Quoting fares for an itinerary
  • Processing cancellation requests
  • Up-selling techniques, ensuring increase conversion ratios and maximise revenues.


  • Meeting and exceeding customer expectations by use of latest technology to provide clients with world class services and round the clock support
  • Accomplishment of high quality work through skilled manpower spread out across the globe

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Airlines Services,Airports Services,Duty Free ServicesIGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices

Travel Distribution

IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions


IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment


IGT helps address challenges like softening consumer demand and rising fuel costs  to simplify and improve the efficiencies