- Contact Center
- Back Office
Reservations services at IGT include servicing inbound calls from customers for enquiries and fares and conducting outbound calls for increasing sales. IGT’s agents are trained on up-selling and cross-selling techniques in order to increase conversion ratios and maximize revenues.
IGT under its current gamut of travel BPO services offers the following services under reservations:
- Reservation request processing
- Quoting fares for an itinerary
- Processing cancellation requests
- Up-selling techniques, ensuring increase conversion ratios and maximise revenues.
- Meeting and exceeding customer expectations by use of latest technology to provide clients with world class services and round the clock support
- Accomplishment of high quality work through skilled manpower spread out across the globe
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies