- Contact Center
- Back Office
The listening and monitoring post at IGT focus on using technology and trained manpower to scan both traditional and new age media to monitor conversations. The listening post at IGT can act as your eyes and ears to help identify customer preferences early on. In addition, the post can also help track conversations around key competitors, industry trends and other external influencers.
- Monitoring Traditional Media: IGT shall monitor traditional online media to observe and identify conversations and trends.
- Monitoring Social Media: IGT shall monitor various social channels and consumer-generated media to observe and identify conversations and trends on the mentioned points.
- Monitoring Influencers & evangelists: IGT to monitor key blogs, tweets and other conversations about the customer done by key influencers & evangelists from the travel and business domain. Some of the key influencers & evangelists to include categories like:
- Travel domain/ airline analysts
- Social media analysts
- Travel CEOs and other leaders
- Constant awareness of the developments in the travel company’s business environment
- Easy access to structured and processed business information
- Considerable time saving in finding relevant business information
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies