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Teletype Rejects
The lag time caused due to teletype rejects can result in high customer dissatisfaction, which in turn can have a huge bearing on the revenues. Teletype rejects are considered high priority and mishandling of these time critical queues can have an immediate and highly visible impact on a company’s frontline operations.

InterGlobe Technologies (IGT), with its quick turnaround time, helps its clients save huge sums of revenue loss by processing of teletype rejects.  


Teletype Reject Queues Handled

  • Name change messages
  • Divided messages
  • Messages for e-ticketed PNRs
  • Messages for flights departures
  • SSR/OSI requests and other miscellaneous messages
  • Messages for code-share flights
  • Mainly “misaddressed” messages and "Flifo" information
  • Car hire messages
  • Duplicate PNR messages

The following reports are used for reporting activity

  • Daily Individual Performance Report
  • Daily Dupes Report
  • Monthly Process Report
  • Yearly Dashboard


  • Efficient system capabilities to incorporate 'fast keys' to achieve quicker turnaround timelines
  • Easy accessibility to highly experienced team of queue management professionals

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