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Maintenance & Production Support
Today, the biggest challenge that companies face is to ensure that it has access to the functionality which is required to keep pace with the changing business requirements.
InterGlobe Technologies (IGT) has a well-defined and matured production support management process which allows effective capture, reporting, tracking and resolution of issues. The process supports a distributed delivery environment wherein work responsibilities can be effectively divided between various organizations depending on the request/problem levels. Each of these activities is governed by service level agreements. IGT provides an offshore, trained, experienced and dedicated team for maintenance requests. IGT has expertise in Ticketing Services, Subscriber, Sell seating and Teletype Domain, Ticketing Input Editor, Rewrite (TIER) and ADI / ADL.
Contact InterGlobeTechnologies at mktg@igt.in
InterGlobe Technologies (IGT) has a well-defined and matured production support management process which allows effective capture, reporting, tracking and resolution of issues. The process supports a distributed delivery environment wherein work responsibilities can be effectively divided between various organizations depending on the request/problem levels. Each of these activities is governed by service level agreements. IGT provides an offshore, trained, experienced and dedicated team for maintenance requests. IGT has expertise in Ticketing Services, Subscriber, Sell seating and Teletype Domain, Ticketing Input Editor, Rewrite (TIER) and ADI / ADL.
IGT OFFERINGS
- Maintenance of Legacy Systems - IGT’s indigenously developed Knowledge Process (KAPTIVE™), allows IGT to offer its expertise in Knowledge acquisition and documentation to enable easy maintenance of legacy system. IGT’s 7000 man years of experience helps in successful maintenance and its significant expertise helps the customer in creating third party interfaces, shared services which act as a significant value proposition.
- Migration from Legacy Platforms - IGT offers a rigorous and business friendly migration process which involves understanding the legacy systems, analyzing the best possible migration roadmap which may involve partial, full migration from the legacy system in staggered, managed or big-bang migration path based on business and system needs. IGT also supports the business in execution of the migration path by building a common understanding of the engagement and providing easy solution.
- Business Intelligence and Data Warehousing - IGT’s travel domain expertise, coupled with its data analytics team offers a customer a full solution in mining data and present it in an easy to read, multi-dimensional and drill down dashboards and reports.
BUSINESS VALUE
- Seamless knowledge capturing and technology consulting which leads to effective resolution of issues
- Tracking the SLA norms which are transparent to the customers; showing
y-o-y productivity
Contact InterGlobeTechnologies at mktg@igt.inAviation
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
Travel Distribution
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
Hospitality
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
Transportation
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies