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The Airline industry forms a vital link which is focused on creating a highly differentiated customer experience while keeping the cost of operations low in order to thrive in a challenging business environment. In a market where inputs costs like fuel, manpower, taxes are on the rise, it is the technological innovations and outsourcing of routine operational processes that help in providing the airlines the edge they need to compete in today’s dynamic environment. There is a continuous evolution of business models to enhance operational efficiencies and reduce costs. Rapid changes in business models are further leading to large scale transformations in IT and BPO operations. 


  • Cutting costs by reducing overheads
  • Ensuring sustenance through economic crisis
  • Generating additional revenues without affecting customer satisfaction


Information Technology (IT) 

  • Application Development
  • Maintenance and Production Support
  • Verification and Validation services
  • API Integration
  • Platform Migration
  • CRM Solution
  • Airline Reservation System
  • Airline Revenue Accounting
  • Revenue Management System
  • Departure Control System

Business Process Outsourcing (BPO)
  • Documentation Services
  • Preflight Processing
  • Reservation Desk
  • Telesales (Inbound/Outbound)
  • Rebooking Services\Flight Disruption Support Services
  • PNR Processing and Fulfillment
  • Teletype rejects and Dupes Handling
  • ATPCO fare filing
  • Baggage Claim Services
  • Airline Contact Center (Voice and Email based)
  • SMS push/pull services
  • Airline Proration service
  • Airline CSAT management
  • Sales Audit
  • Loyalty Program Management


  • Reduced time to market by using technically trained resource pool and leveraging IGT’s partnerships for niche services
  • Quality available at a competent price for same scope of work without any impact on SLAs
  • Maneuvering of work force as per the tasks in hand

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Airlines Services,Airports Services,Duty Free ServicesIGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices

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IGT helps address challenges like softening consumer demand and rising fuel costs  to simplify and improve the efficiencies