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Airlines

The Airline industry forms a vital link which is focused on creating a highly differentiated customer experience while keeping the cost of operations low in order to thrive in a challenging business environment. In a market where inputs costs like fuel, manpower, taxes are on the rise, it is the technological innovations and outsourcing of routine operational processes that help in providing the airlines the edge they need to compete in today’s dynamic environment. There is a continuous evolution of business models to enhance operational efficiencies and reduce costs. Rapid changes in business models are further leading to large scale transformations in IT and BPO operations. 

INDUSTRY CHALLENGES

  • Cutting costs by reducing overheads
  • Ensuring sustenance through economic crisis
  • Generating additional revenues without affecting customer satisfaction

IGT OFFERINGS 


Information Technology (IT) 

  • Application Development
  • Maintenance and Production Support
  • Verification and Validation services
  • API Integration
  • Platform Migration
  • CRM Solution
  • Airline Reservation System
  • Airline Revenue Accounting
  • Revenue Management System
  • Departure Control System

Business Process Outsourcing (BPO)
  • Documentation Services
  • Preflight Processing
  • Reservation Desk
  • Telesales (Inbound/Outbound)
  • Rebooking Services\Flight Disruption Support Services
  • PNR Processing and Fulfillment
  • Teletype rejects and Dupes Handling
  • ATPCO fare filing
  • Baggage Claim Services
  • Airline Contact Center (Voice and Email based)
  • SMS push/pull services
  • Airline Proration service
  • Airline CSAT management
  • Sales Audit
  • Loyalty Program Management

BUSINESS VALUE

  • Reduced time to market by using technically trained resource pool and leveraging IGT’s partnerships for niche services
  • Quality available at a competent price for same scope of work without any impact on SLAs
  • Maneuvering of work force as per the tasks in hand

Contact InterGlobeTechnologies at mktg@igt.in

Aviation

Airlines Services,Airports Services,Duty Free ServicesIGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices


Travel Distribution

IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions


Hospitality

IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment


Transportation

IGT helps address challenges like softening consumer demand and rising fuel costs  to simplify and improve the efficiencies