Contact us : mktg@igt.in
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Duty Free

Historically, the global duty free trade has shown an increasing trend. However, in the past few years, the global duty free business has faced numerous economic and political challenges. 

InterGlobe Technologies'(IGT) steady in-flow of creative and innovative thinking, backed by over 20 years of travel domain expertise and the future outlook for a steadily growing vertical, provides a perfect platform which can help companies to steer through hard times. 

INDUSTRY CHALLENGES

  • Increased global and regional competition
  • Market is extremely sensitive to economic fundamentals
  • Multiple channels of distribution – In-Store, Phone and Off-line
  • Management of Inventories is critical for financial well being 

IGT OFFERINGS 


Information Technology (IT) 

  • Application development and maintenance
  • Systems management
  • Content management
  • POS
  • Warehousing solutions
  • Database management
  • Data mining
  • Web analytics
  • CRM
  • Business intelligence
  • Web commerce
  • Technical support

Business Process Outsourcing (BPO)
  • Tele relationships (account coverage)
  • Product inquiry & demo (client dependent)
  • Up-sell / Cross-sell
  • Order processing
  • Order management
  • Lease / Contract management
  • General inquiry / Billing
  • Complaint management
  • Web & IVR assistance
  • Creating manuals
  • Service request
  • Warranty service
  • Loyalty program management
  • Workforce management
  • Customer segmentation and targeting
  • Lead generation
  • Campaign  management
  • Sales promotion support
  • Catalogue  management
  • Inquiry qualification
  • Tele based sales

BUSINESS VALUE

  • Significant cost savings due to less expensive manpower, technology development and implementation
  • Quick implementation of process improvements and latest technology enhancements
  • Considerable reduction in average handling time and a quicker turn around time for back office outsourcing and Contact Center outsourcing services

Contact InterGlobeTechnologies at mktg@igt.in

Aviation

Airlines Services,Airports Services,Duty Free ServicesIGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices


Travel Distribution

IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions


Hospitality

IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment


Transportation

IGT helps address challenges like softening consumer demand and rising fuel costs  to simplify and improve the efficiencies