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Travel World Today
Historically, the global duty free trade has shown an increasing trend. However, in the past few years, the global duty free business has faced numerous economic and political challenges.
InterGlobe Technologies'(IGT) steady in-flow of creative and innovative thinking, backed by over 20 years of travel domain expertise and the future outlook for a steadily growing vertical, provides a perfect platform which can help companies to steer through hard times.
- Increased global and regional competition
- Market is extremely sensitive to economic fundamentals
- Multiple channels of distribution – In-Store, Phone and Off-line
- Management of Inventories is critical for financial well being
Information Technology (IT)
- Application development and maintenance
- Systems management
- Content management
- POS
- Warehousing solutions
- Database management
- Data mining
- Web analytics
- CRM
- Business intelligence
- Web commerce
- Technical support
- Tele relationships (account coverage)
- Product inquiry & demo (client dependent)
- Up-sell / Cross-sell
- Order processing
- Order management
- Lease / Contract management
- General inquiry / Billing
- Complaint management
- Web & IVR assistance
- Creating manuals
- Service request
- Warranty service
- Loyalty program management
- Workforce management
- Customer segmentation and targeting
- Lead generation
- Campaign management
- Sales promotion support
- Catalogue management
- Inquiry qualification
- Tele based sales
BUSINESS VALUE
- Significant cost savings due to less expensive manpower, technology development and implementation
- Quick implementation of process improvements and latest technology enhancements
- Considerable reduction in average handling time and a quicker turn around time for back office outsourcing and Contact Center outsourcing services
Contact InterGlobeTechnologies at mktg@igt.inAviation
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
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