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In today's world of continued growth and globalized markets, supply chain stakeholders have an opportunity to realize substantial value potential. At the same time, pronounced economic volatility, softening consumer demand, rising fuel costs, and excess capacity are impacting the operating results of the logistics industry.
Building on InterGlobe Technologies' (IGT) extensive experience of delivering logistics outsourcing solutions for leading logistics companies, it combines deep domain expertise, strong focus on alignment with its clients, and operational excellence to allow logistics companies to focus on their core business while IGT takes care of their other business processes.
- Limited attention on actual customer needs as many supply chains are too product and industry driven
- Pressure to decrease average order cycles
- Lack of collaboration between manufacturing firms and the extensive network of call centers for managing order processing and actual integration of order servicing with the physical supply chain
- Lack of service providers in the logistics chain that can manage dispatch information and perform delivery tracking for customers
IGT OFFERINGS
Information Technology (IT)
- Application development & maintenance
- Production support
- Application testing & services
- Technology consulting
- Business intelligence
Business Process Outsourcing (BPO)
- Customer service
- Back office services
- Call center support
- Customer profiling and registrations
- Documentation services
- Claims management support
- Compliance & audits
- Scheduling and routing support
BUSINESS VALUE
- Standardization of business processes which allows organizations to take the next step to transform processes thereby increasing efficiency and throughput
- Access to useful information on services related to highway tracking and movement of vehicles which helps in tracking of both the consignment as well as the truck
- Ensures significant savings for the logistics industry through document processing which as a part of the value chain accounts for 35 to 50 % of the total cost
Contact InterGlobeTechnologies at mktg@igt.inAviation
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