InterGlobe Technologies (IGT) is a quality driven organization and has its quality processes geared towards meeting the delivery criteria emphasizing on providing reliable and robust solutions & services to its clients. This ensures on time deliveries – every time with replicable processes’ components to help meet the scheduled time and cost commitments. IGT has the following accreditations under its belt.
CMMi Level 5Demonstrating IGT’s commitment to its clients for consistently providing high Quality solutions, the CMMI Level 5 accreditation reiterates IGT’s ability to orchestrate end-to-end, process-driven business solutions. This certification makes IGT one of the first Indian travel technology companies to include integrated product and process development as part of the CMMi criteria, further raising the standards by which all other Software Services organizations in this domain are governed. Achieving Level 5 of CMMi acknowledges IGT’s ability to offer the highest possible value to customers by providing better requirement specification, more powerful design evaluation, and enhanced quantitative project management techniques.
ISO 27001: 2005 Certification (Information Security Management System)IGT has also certified by Steadfast Certifications for ISO 27001:2005 based on Information Security Management System (ISMS) at both Gurgaon and Manila centers. This has enabled a systematic information security risk management and mitigation through implementation of security control by dedicated Security Management Group. ISMS and its certification to ISO 27001 have given a boost to operational processes at IGT.
People Capability Maturity Model Level 3 (PCMM Level 3)IGT is the world’s first organization to achieve People CMM® Level 3 certification for both IT and BPO services, included in its Appraisal Scope for its Delivery centers. People CMM® is a globally recognized, well-structured approach for assessing and improving an Organization’s people practices. The maturity levels as defined in People CMM®, institutionalize the level of capability for Attracting, Growing, Motivating, Deploying & Retaining the talent. to improve its peoples’ capability in providing quality IT and BPO Services.
Payment Card Industry Data Security Standard (PCI DSS 2.0)IGT, received the coveted PCI DSS 1.2 certification from leading PCI DSS QSAC, ControlCase. IGT is the first Travel BPO Organization to become PCI DSS 2.0 compliant. The PCI DSS is a world-wide benchmark mandated by credit card companies for the protection of cardholder identity and transaction information. It prevents credit card fraud, hacking and various other security vulnerabilities and threats. IGT successfully met the newest version of the PCI DSS compliance requirements. ControlCase conducted a meticulous audit process of IGT’s security measures used in protecting e-commerce customers and their data involving travel transactions.
ISO 9001:2008 CertificationIGT’s Business Process Outsourcing (BPO) division has been certified by Steadfast Certifications for ISO 9001:2008 based Quality Management System. The certification focuses on achieving total customer satisfaction by persistently improving the service delivery to meet/ exceed Service Level Agreements. It recognizes organizations that can link business objectives with operating effectiveness
COPC-2000® CSP Standard version 4.4IGT is the world’s first Travel BPO Globally to be certified on the COPC-2000® CSP Standard version 4.4, clearing the certification in the first go. The COPC® certification was awarded by COPC Inc., a major international consulting firm headquartered in New York and the leading global authority on customer contact center and vendor management operations. The certification is based on the COPC-2000® CSP Standard, is recognized worldwide as the leading standard of excellence for customer contact and fulfillment centers.
Organization wide Six Sigma deployment aiming towards zero defect solutions & further process improvements.
At IGT, the endeavor is to constantly improve the process performance through both incremental and innovative improvements. IGT’s dedicated Business Excellence group, taking the lead in building a Quality culture among the employees, is aggressively forging ahead with a clear focus on achieving international benchmarks in Quality.
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies