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IGT Edge

Domain Expertise : IGT is a pure play travel industry solutions provider with more than 20 years of travel domain knowledge, which is reflected in all aspects of solution development and business process services that IGT provides to its clients. IGT has a deep understanding of the processes & the challenges faced within the travel domain.  This allows the team to step into the customer’s shoes & provide the adequate solution, in an effective and efficient manner. 

Demonstrated Capability : IGT has been the preferred technology vendor of many well-known companies from across the entire spectrum of the travel domain, including GDSs, Full Service Carriers, LCCs, Travel Management and Technology Companies. Many of these customers have entrusted IGT with their critical processes & operations. IGT has put its best effort in not just living up to, but also in exceeding the customer’s expectations. 

Best-in-class people : IGT has a specialized team of BPO and technology professionals complemented with a resource pool of close to 4000 technology & domain experts.

Financial Strength: InterGlobe, IGT’s parent company, is a financially stable group complemented with an aptitude to align the client’s business needs to its own. IGT has demonstrated ability for timely project ramp up and scalability to support the client’s business objectives.

Quality Organization : IGT as an organization is committed towards maintaining the high standards of quality every time. IGT is an ISO 27001:2005 and P-CMM Level 3 certified Organization with the IT practices assessed at the CMM-I Level 5 and the BPO processes are ISO 9001:2008 certified. The Organization follows Six Sigma rigor for process improvements. There are quality frame works designed at both the organization and project level.

Cost Advantage : IGT understands that every company needs to keep cost under control, in order to remain competitive in the market. Being located in India, IGT is able to pass on offshore cost advantages to its customers, without compromising on quality.

KAPTIVE™ Advantage: KAPTIVE™ process allows IGT to thoroughly understand and agree on the client’s business and technical needs, as well as the scope and expectations of the engagement. The process delivers consistent, worry-free transition every time. The most important part of any outsourcing engagement is the often overlooked knowledge acquisition process. IGTs KAPTIVE™ process eliminates the problems most companies have with knowledge transfer.

IGT’s approach to outsourcing is guided by getting a rich understanding of the client’s global operations, business processes and technology environment. This practice, as IGT believes, is necessary for our clients to realize the benefits from technology investment and to achieve the desired business vision.

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