The rise of smart devices and social analytics has led to the transformation of the travel landscape. Mobilize, Socialize and Personalize is the key to deliver value to your customer experience. With exploding influx of information, organizations are struggling to deliver personalized and customized solutions on various channels.
While some are consolidating efforts to integrate in-air and on-ground services, others are going the extra mile, connecting all their services and people with a digital backbone. Ultimately, as ‘customer experience’ becomes the heart of all service offerings, the industry needs an overhauling and be more customer centricImage