ENABLING BETTER TRAVEL
Airline passengers have changed radically over the past few years. Long gone are the days of long waits and multiple visits to the travel agencies. Today’s traveler is digitally connected, socially savvy and has access to real time information at their finger tips, anywhere and everywhere.
The fundamental relationship between the passenger and the airlines has changed with this ever connected passenger taking charge of their flying experience. From self service check-ins to mobile boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience while at the same time manage cost challenges and optimize operations.
As a trusted technology partner of leading global airlines, InterGlobe Technologies has extensive experience across the entire airline services value chain. Through expertise in travel technology, processes and business management, we have been enabling better travel by providing differentiated customer experience.
We have worked with top airlines and airline alliances to improve efficiencies right from days of captive customer service unites, rules coding and core mainframe (TPF, prolog) based systems. Today we have carved our path in new age technologies and passenger experience arena with mobile apps, real time big data analytics, social media contact centers, right time ecommerce and mobile commerce solutions and other future ready core solutions.
- IGT Offerings
- Business Value / Demonstrated Capability
As a leading provider of integrated IT and BPO solutions to full services and low cost carriers globally, IGT offers end-to-end services across business consulting, technology and business process management.
- Working with top 3 airlines globally
- Proven experience of working on 6 GDS and multiple mission critical applications
- Processing over 10 million PNRs and issuing more than 3 million tickets annually
- Intelligently analyzing 500+ airline business dimensions