ENABLING BETTER TRAVEL
Today, an airport is a hotly contested sector in travel as they evolve from a purely utilitarian infrastructure into digitized & dynamic, information economic hubs for a region. As airports evolve, the number of stakeholders and partners increase, leading to higher capacity demands, greater need for collaboration and integration of data, while managing costs, dissatisfied customers and digitalizing businesses.
The increasing dynamic scope of airports and the interconnection of information stakeholders and infrastructures lead to complex computing environments, while self-service kiosks, iBeacons and free wi-fi simplify new age travel.
As a leading provider of IT and outsourcing services, IGT recognizes the challenges and potential to enable better travel through technology and process innovation. From self–service kiosks, multilingual social media support to centralized helpdesk, IGT helps enhance dynamic airports.
A 'smart' airport with optimized airport processes and journeys is the runaway to all future journeys.
IGT also help airports establish as economic centers and multi-modal transport hubs, driving the top-line though integrated commerce solutions and shopping platforms thus enabling an integrated experience to the travelers.
- IGT Offerings
- Business Value / Demonstrated Capability
Airports, globally, are keen to invest and modernize technology and customer service. IGT as a leading provider of integrated IT and BPO solutions to the aviation industry provides new age services across:
- Application Services
- Core Applications
- Ecommerce/ Website
- Self-service Enablement
- Customer Service
- Crew Management
- Mishandled Baggage Helpdesk
- Analytics to provide 360degree-view of passenger, airline, shopping and other airport data
- Multilingual 24*7 support across 16 languages
- Faster turnaround times to meet the expectations of the demanding always connected passengers
- Centralized management and governance of airports helpdesk
- Lower operational costs and risks
- Integrated commerce solutions and shopping platforms