ENABLING BETTER TRAVEL
As one of the most popular vacation options preferred by people worldwide, the cruise industry has been lately faced with one of the biggest challenges to increase bottom-line profits while at the same time meet and exceed expectations for the first-time and repeat guests. The ever changing trends in guest preferences for on board services, shore excursions and itineraries creates a challenging environment for the cruise industry demanding innovation in technology and customer service processes. The industry also needs to manage the changing government regulations, environmental policies and rising fuel costs at the same time.
IGT’s global knowledge, cutting edge technologies and operational expertise provides unparalleled, efficient and cost effective way to face the challenges of the cruise industry. At IGT, we have worked with 2 of the top 5 cruise leaders to enable better travel with operational and technology excellence.
- IGT Offerings
- Business Value / Demonstrated Capability
As a leading provider of integrated IT and BPO solutions to the cruise industry, IGT provides end to end solutions including consulting, technology and outsourcing to address the business challenges of cruises.
IGT provides both onboard and shore systems and solutions to the cruise industry to maximize its business goals around revenue, reducing net costs per ALBD, gaining efficiencies and providing customer satisfaction through its focused / and specialized business services for cruises.
- Working with 2 of the top 5 cruise industry leaders
- Proven experience of working on 6 GDS and multiple mission critical applications
- Innovative Itinerary building tools that reduce itinerary creation time
- Managing DSAT at less than 8% consistently over the years for cruise crew management