ENABLING BETTER TRAVEL
Global Distribution System
Originating in the 1960s, Global Distribution System (GDS) have altered the way in airline inventory distribution is done. However, the traditional legacy GDS, launched in the era of brick &mortar commerce, is increasingly reinventing itself into agile airline reservation system combined with the prowess of integrating rail, hotels, cruise and other travel inventory.
Today the simple airline distribution system has graduated to become the next generation fully integrated platform that can provide unified experience from ticketing & reservations through to departure control, fares management to mobile and multichannel support while providing management with the tools to maximize revenue and productivity.
IGT has been associated with the leading GDS to develop, test, maintain, and manage various mission-critical and new age applications across the entire spectrum of the GDS portfolio. IGT has deep understanding and proven experience of working on 6 major GDS including Apollo, Galileo, Worldspan, Sabre, Amadeus, Travelsky.
- IGT Offerings
- Business Value / Demonstrated Capability
As a leading provider of integrated IT BPO solutions to the travel and hospitality industry, IGT has been associated with 6 of the leading GDS globally. By virtue of its immense travel domain understanding of travel domain and experience in both mainframe and new technologies, IGT has been supporiting the GDS across business consulting, technology and business process management.
- Business Services : IGT helps GDS companies maximize its business goals around revenue, cost savings, efficiency and customer satisfaction through its focused / and specialized business services :
- Social Media
- Call Center Management
- Technology Services: With proven expertise in mainframe technologies like TPF, zTPF and new age applications like Mobile and Social Commerce, IGT can support GDS both in managing traditional system and in modernization of its systems and processes
- Application Services
- Architecture Consulting
- Business Intelligence & Data Warehousing
- Core Applications
- Product Implementation
- Software Testing
- Business Process Management: IGT provides 24*7 back office support in over 20 languages from its centers globally
- Content Management
- Customer Service
- Fare Filing
- Sales and Reservation
- Analytics to provide 360 view of data related to various departments and processes
- Technical and functional expertise across 6 GDS including Apollo, Galileo, Amadeus, Sabre, Worldspan , Travelsky
- Processing over 10 million PNRs and issuing more than 3 million tickets annually
- Over 1700 person years of experience in fare filing using various tools including APF3, ATPCO, and proprietary tools like Datalex and Morpheus