ENABLING BETTER TRAVEL
Unparalleled guest experience, budget traveler, green and energy management, new age technologies are some of the key things that today’s hospitality industry revolves around. The industry today is faced with a unique array of opportunities and challenges. The ever-changing guest demographics, increasing expectation of guests and the influence of social media and smartphones have driven greater need for personalization.
However given by the nature of the current economies, hotels are under great pressure to deliver operational efficiencies and bottom line performance with a focus on RevPar. This has driven the hospitality industry to embrace new age and automation technology in big way, thus paving way for a revolution in the experience economy.
With an aim of simplifying and economizing the use of technology, IGT has been enabling better travel by working with the top hotels and hospitality chains on various new age initiatives. Through comprehensive management of the inventory distribution, provision of multi-lingual localized support, integrated social media and mobility-based guest engagement processes and usage of data analytics for product differentiation, IGT ensures a differentiated guest experience.
- IGT Offerings
- Business Value / Demonstrated Capability
IGT is a leading provider of integrated IT and BPO solutions to large hotel chains, boutique hotels, casinos, restaurants and other key players. IGT helps hotels and hospitality companies maximize their business goals around revenue, cost savings, efficiency and guest satisfaction through its specialized business services.
- Analytics to provide 360 degree view of data related to hotel departments and processes
- Multilingual 24*7 support across 16 languages
- Faster turnaround times to meet the expectations of the new-age guests
- Demonstrated capability in providing rapid resolution of guest queries
- Centralized management and governance of hotel call centers