ENABLING BETTER TRAVEL
TMC / OTA
In today's dynamic business environment, travel agencies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour for travel management companies (TMCs) and online travel agencies (OTAs) is to increase revenues through cost-effective distribution channels, drive upsell and cross-sell opportunities and provide value-added services to their customers.
It has thus become important for travel agencies to leverage technology, outsourcing and new age media in an effective and efficient manner to deliver high value customer service.
InterGlobe Technologies (IGT) enables better travel by delivering business transformative services to travel agencies. IGT’s deep domain expertise, qualified and experienced resource pool and a strong focus on operational excellence help TMCs and OTAs increase their revenue through online and offline channels, decrease their operational costs and provide differentiated services to their customers.
- IGT Offerings
- Business Value / Demonstrated Capability
InterGlobe Technologies (IGT) offers a full range of services including end-to-end travel software implementation, technology integration, ecommerce and outsourcing services to TMCs and OTAs .
- Handling more than 500,000 customer queries for one of the largest TMC’s in the world
- Multilingual 24*7 support across 16 languages
- Over 1,700 person years of experience in fare filing using various tools including APF3, ATPCO, and proprietary tools like Datalex and Morpheus
- Technical and functional expertise across 6 GDS including Apollo, Galileo, Amadeus, Sabre, Worldspan
- Robotic automation development and maintenance for efficent PNR processing
- 20% reduction in dropped services requests through better tracking of requests
- Enabling 200,000 bookings per month with 100% uptime of IBE for a leading Turkey based TMC