ENABLING BETTER TRAVEL
Travel companies are looking at different business dimensions including technology, processes, management, and business models to revolutionize and innovate. They have been the pioneers in the technology and outsourcing arena. Airlines have been the first movers in many initiatives like Airline inventory distribution, loyalty and frequent flier programs, offshore captive centers and many others. Today technology is enabling better travel globally by providing a unified and enhanced travelling experience across each stage of journey and has altered the way in which travel was distributed and sold.
As the travel industry progresses more and more in the age of the connect consumer, travel and hospitality companies are looking to expand more and more into areas like mobility, big data, social media, ecommerce and distribution management in order to meet the needs of the digital passenger. IGT believes in enabling better travel by working with some of the popular travel applications like reservations system, PSS, departure control systems, ecommerce applications, internet booking engine and many more.
- IGT Offerings
- Business Value / Demonstrated Capability
As a leading provider of integrated IT BPO solutions to the travel industry, IGT has been supporting many travel technology companiesacross consulting, technology and business process management..
- Business Services : IGT helps travel technology companies maximize its business goals around revenue, cost savings, efficiency and customer satisfaction through its focused / and specialized business services :
- Social Media
- Call Center Management
- Technology Services: With proven expertise in mainframe technologies like TPF, zTPF and new age applications like Mobile and Social Commerce, IGT can support GDS both in managing traditional system and in modernization of its systems and processes
- Application Services
- Architecture Consulting
- Business Intelligence & Data Warehousing
- Core Applications
- Product Implementation
- Software Testing
- Business Process Management: IGT provides 24*7 helpdesk support in over 20 languages from its centers globally
- Customer Service
- Reduced time to market withPre-built test framework with business glossary
- Innovators of customized accelerators - “Cross Functional Impact Matrix” for TPF enabling quick identification of dependency of each program on multiple functions, data modelling framework including EMD
- Analytics to provide 360 view of data related to various departments and processes