Interglobe Technolgies


  • Technology
  • Process
  • Management

Crew Scheduling

Traditionally considered as a non-revenue part of the travel, crew scheduling plays an important role in ensuring operating efficiency for airlines, rail and cruise companies.  Due to inter-departmental dependencies and lack of timely communication, many airlines are unable to bring efficiency and flexibility in managing multiple schedules across geographies.

InterGlobe Technologies (IGT) provides a unique, well-managed, end-to-end crew helpdesk with expertise in crew scheduling, administration and payroll processing.

  • IGT Offerings
  • Business Value / Demonstrated Capability

IGT’s Flight Attendant Center of Excellence (CoE) boasts of a dedicated team of professionals with more than 2.7 million man-hours of expertise on crew management and a comprehensive knowledge base on flight attendant agreements, technologies, union contracts and regulations.

The CoE provides 24x7 support to more than 20,000 flight attendants who work across different geographies, time-zones, work schedules and hours.

Flight Attendant CoE

The services include both front and back office operations across different channels of communications like web, voice, chat, email for crew management. Key services include:

  • Schedule Management: IGT provides support for any changes to crew schedule due to jury duty, leaves etc. to make sure that flights regulations are followed. IGT also maintains a crew calendar to help in training, rescheduling and schedule swapping.
  • Payroll & Auditing: IGT helps in conducting pay slip audits, and works with the crew on re-imbursement filings, irregular operations premium, language premium, vacation premium and more.
  • HR Shared Service: IGT supports the crew with HR services like Visa handling, exit formalities, retirement, certificate of employment and more.
  • Analytics: IGT provides host of analytical tools to monitor all types of back-office queues which help in auditing and reporting functionalities and thus increase the productivity of the process
  • 89% CSAT maintained of flight attendants consistently for the 2 years serviced 
  • 90% of flight delays occurring due to air craft carrier minimum requirement of operational staff were reduced leading to higher CSAT scores with the airline customers.
  • 94% reduction of scheduling error costs which saved a potential revenue leak of around $20K per year in terms of flight passenger salaries