ENABLING BETTER TRAVEL
Today’s traveller is ever-connected and demands personalized services across all channels of communication. In an era of instant customer gratification, it is essential for travel businesses to manage frequent flyers and other loyal travelers in a strategic manner in order to achieve higher revenues and customer delight. Thus, it becomes imperative to graduate from a simple loyalty program to a more holistic approach that not only prevents the churn of loyal customers, but also turns a common frequent traveller to a favoured customer and a brand advocate.
IGT helps travel & hospitality companies including airlines, hotels, online travel agencies, travel management companies, cruises etc. manage their loyalty programs in a comprehensive and strategic manner.
- IGT Offerings
- Demonstrated Capability
IGT provides a unique, comprehensive and strategically aligned loyalty program management solution that helps in achieving higher revenues as well as driving customer delight.
IGT combines IT and BPO service offerings to provide the following services:
As a part of loyalty management, extensive data analysis is done to provide actionable business insights leveraging a pre-built repository of dimensions, attributes and metrics. Bonus miles management, upgrades, partner gift vouchers etc. are handled as part of IGT's partner management program.
- Comprehensive loyalty management solution from enquiry of journey to completion of travel through highly skilled travel professionals with multi-channel, multi-lingual support
- Implemented logic for revenue-based mileage accrual model for a leading US airline
- Developed mobile app for a leading European airline which included loyalty program functionalities like viewing miles, partner stores listing and map views, route calculator (integrated with maps), personalized deals and scan receipts to add miles.