ENABLING BETTER TRAVEL
Sales and Reservations
A successful customer acquisition requires the right mix of skilled manpower, processes and technologies. However, many organizations struggle not only to achieve the optimal mix needed to maximize their sales outputs, but also to cross-sell & up-sell their services.
IGT provides intelligent sales and reservations solutions that enable travel companies to acquire new customers in a cost effective manner and maximize their ROI.
- IGT Offerings
- Business Value / Demonstrated Capability
With a wide exposure across multiple geographies and a proven expertise in selling, the 'Sales & Reservation Hub' at IGT has demonstrated success in converting an enquiry into a revenue generating call. IGT leverages its deep travel domain expertise and intelligent analytics tools to ensure that each sales & reservation call is delivered as a personalized service to the customers.
The 'Sales and Reservations Hub' at IGT provides multilingual 24x7 support to both inbound and outbound calls over new-age media channels like voice, web, social media, emails and others.
The Hub provides the following services:
- Up-selling/Cross-selling: IGT provides outbound calls for up-selling and cross-selling to prospective and pre-existing customers
- Reservation Request Processing: IGT provides inbound call services to convert incoming requests for information into reservation request processing
- Analytics: IGT’s revenue intelligence system provides real-time reporting at a transactional level including analytics on sales and agents
- Handling more than 12 million reservation calls per year
- Increased conversion of sales & reservations by 40% for a leading OTA
- Increased inbound sales conversion by around 110% through rigorous selling of ancillary services for a leading Middle East airline
- Extensive travel domain expertise providing multi-channel support across voice, chat, email and social media