ENABLING BETTER TRAVEL
Sales and Reservations
A successful customer acquisition requires the right mix of skilled manpower, processes and technologies. However, many organizations struggle not only to achieve the optimal mix needed to maximize their sales outputs, but also cross sell & up sell their services or implement personalized campaigns.
IGT provides intelligent sales and reservations solutions to acquire new customers in a cost effective manner and maximize ROI through cross selling and up selling of services.
- IGT Offerings
- Business Value / Demonstrated Capability
With wide exposure across international geographies and proven expertise in selling, the Sales and Reservation Hub at IGT has demonstrated experience in converting an enquiry into a revenue generating call. IGT leverages its deep travel domain expertise and intelligent analytics tools to enable each sales and reservation call to be delivered as a personalized service to the customers.
The sales and reservations hub at IGT provides multilingual 24x7 support to service both inbound and outbound calls over new-age media channels like voice, web, social media, emails etc.
The hub provides the following services:
- Up selling/Cross selling: IGT provides outbound calls for up selling and cross selling to prospective and pre-existing customers
- Reservation Request Processing: IGT provides inbound call services to convert incoming requests for information to reservation request processing
- Analytics: IGT’s revenue intelligence system provides real-time reporting at a transactional level including analytics on sales, agents and much more
- Handling more than 12 million reservation calls per year
- Increased conversion of sales and reservations to 40% for a leading OTA
- Increased inbound sales conversion by around 110% through rigorous selling of ancillary services for a leading Middle East Airline.
- Extensive travel domain expertise providing multi-channel support across voice, chat, email and social media