IGT’s Integrated IT BPO Solution

Today companies are looking at simplifying multi-outsourcing vendor associations to achieve maximum benefits by consolidating outsourcing relationships. IGT’s Integrated IT-BPO solutions operate across the entire value chain of travel, right from calculation of complex fares to migration and management of mainframe solutions, from managing dynamic multi–contact channels to building ecommerce and mobile commerce platforms. These solutions help travel companies reduce total cost of outsourcing while benefiting from unified governance, enhanced knowledge management, standardized operation, thus achieving faster time to market and staying ahead in this competitive and dynamic travel landscape.  

Integrated IT BPO Solutions, in numerous instances demonstrated value addition to the customer by using technology and automation to improve efficiency and drive business transformation for our customers. The solutions combine the best practices across ITO and BPO to maximize the business performance for our customers.

IGT’s Integrated IT BPO Solutions are focused on

Multi- Channel Contact Center:Single stop option for management of all customer connect point right from web interface to chat support to call center to customer connect over social media. Manage  all customer connect points under a single governance structure to ensure consistency in customer service.

Comprehensive Back Office Support: Consolidate all back office operations under one roof. Cross utilize resources and time to manage work like Data entry, fare filing, contract processing, document management, technical writing to achieve improved process and cost efficiencies.

Custom Software Development: Develop, Integrate, Modify software solutions to meet your company and business need, thus allowing the technology to work best for you. Leverage the knowledge and learning from the domain expertise and process understanding to build better and user friendly future minded solutions.

Analytics & Business Intelligence: Combine the power of analytics and intelligent tools with a pool of functional and business experts to make effective business decisions. Leverage the in-depth understanding of the travel domain to extract business ready information.

Integrated Tools & Applications : Integrate piece meal systems to form a unified one window solution for your business. Establish a one window solution for both your internal and external customers thus enabling enhanced user experience and higher acceptability.