What is IGT’s Integrated IT BPO Solution?

Today companies are looking at simplifying multi-outsourcing vendor associations to achieve maximum benefits by consolidating outsourcing relationships. IGT’s Integrated IT-BPO solutions operate across the entire value chain of travel, right from calculation of complex fares to migration and management of mainframe solutions, from managing dynamic multi–contact channels to building mobile commerce and social CRM platforms.

How does it work?

• Integrated Delivery: A unique delivery approach that focuses on using the best practices of both IT and BPO, right from scoping to migration to post implementation support and achieving enhanced business benefits.
• Unified Governance: An amalgamated governance model that fosters transparency, better communication, greater trust and genuine reciprocity in the outsourcing relationship.
• Shared Knowledge Pool: Focuses on weaving together complimentary skills, underpinned by functional and technical expertise, with an aim to maximize the business outcome for the customer.
• Integrated Quality Assurance: : An integrated measurement technique that focuses on overall business outcome and value addition rather than on piecemeal service level measures.
• Gain Sharing: Involves building of strategic relationships to achieve higher levels of performances through increased participation and collaboration.

Why do I need it?