ENABLING BETTER TRAVEL
InterGlobe Technologies (IGT) is a quality driven organization and has its quality processes geared towards meeting the delivery criteria emphasizing on providing reliable and robust solutions & services to its clients. This ensures on-time deliveries – every time with replicable processes’ components to help meet the scheduled time and cost commitments.
In continued distinction of its BPO services, IGT has been awarded the COPC OSP 5.2 certification by COPC Inc. The COPC OSP Standard addresses specific OSP requirements like client needs, sales and business development, and managing client relationships for third parties providing Customer Support.
IGT was the first travel BPO to be certified on COPC-2000® CSP Standard version 4.4 and has received regular surveillance audits and initiated others to benchmark its commitment to clients. COPC OSP 5.2 recognizes IGT’s consistent excellence in driving high performance levels in managing customer satisfaction, revenue, service, quality and costs.
CMMI Level 5.1
Demonstrating IGT’s commitment to its clients for consistently providing high quality solutions, the CMMI Level 5.1 accreditation reiterates IGT’s ability to orchestrate end-to-end, process-driven business solutions. This makes IGT the first Indian travel technology companies to include integrated product and process development as part of the CMMI criteria, further raising the standards by which all other software services organizations in this domain are governed. Achieving Level 5.1 of CMMI acknowledges IGT’s ability to offer the highest possible value to customers by providing better requirement specification, more powerful design evaluation, and enhanced quantitative project management techniques.
ISO 27001: 2005 Certification (Information Security Management System)
IGT has been certified by Steadfast Certifications for ISO 27001:2005 based on Information Security Management System (ISMS) at both Gurgaon and Manila centers. This has enabled systematic information security risk management and mitigation through implementation of security control by dedicated Security Management Group.
People Capability Maturity Model Level 3 (PCMM Level 3)
IGT is the world’s first travel organization to achieve People CMM® Level 3 certification for both IT and BPO services. People CMM® is a globally recognized, well-structured approach for assessing and improving an organization’s people practices. The maturity levels as defined in People CMM®, institutionalize the level of capability for attracting, growing, motivating, deploying & retaining the talent. to improve its people capability in providing quality IT and BPO services.
Payment Card Industry Data Security Standard (PCI DSS 2.0)
IGT is the recipient of the coveted PCI DSS 1.2 certification from leading PCI DSS QSAC, Control Case. IGT is the first travel BPM organization to become PCI DSS 2.0 compliant. The PCI DSS is a world-wide benchmark mandated by credit card companies for the protection of cardholder identity and transaction information. It prevents credit card fraud, hacking and various other security vulnerabilities and threats. IGT successfully met the newest version of the PCI DSS compliance requirements. Control case conducted a meticulous audit process of IGT’s security measures used in protecting e-commerce customers and their data involving travel transactions.
ISO 9001:2008 Certification
IGT’s Business Process Management (BPM) division has been certified by Steadfast Certifications for ISO 9001:2008 based Quality Management System. The certification focuses on achieving total customer satisfaction by persistently improving the service delivery to meet/ exceed Service Level Agreements. It recognizes organizations that can link business objectives with operating effectiveness.
COPC-2000® CSP Standard version 4.4
IGT is the world’s first travel BPM globally to be certified on the COPC-2000® CSP Standard version 4.4, clearing the certification in the first go. The COPC® certification was awarded by COPC Inc., a major international consulting firm headquartered in New York and the leading global authority on customer contact center and vendor management operations. The certification is based on the COPC-2000® CSP Standard, is recognized worldwide as the leading standard of excellence for customer contact and fulfillment centers.
An organization wide deployment of 'Six Sigma' aiming towards zero defect solutions & further process improvements.
At IGT, the endeavor is to constantly improve the process performance through both incremental and innovative improvements. IGT’s dedicated Business Excellence group, taking the lead in building a culture of quality among the employees, is aggressively forging ahead with a clear focus on achieving international benchmarks in quality.