Airline Disruption Management: Driving Customer Satisfaction through Real Time and Personalized Notifications

By Avik Dasgupta Operating in a volatile environment, airlines are today influenced by a variety of external factors that impact their business – either on the ground or in the air. Extreme weather conditions, natural disasters, mechanical problems, labour issues, industrial action, air traffic congestion, security alerts and other disruptions can not only damage an airline’s brand value but also generate unexpected costs. Following are the number of airline delays and cancellations across North America, Europe and Asia Pacific due to the aforementioned reasons in… Continue Reading →

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Indoor Positioning Systems – Transforming the Location-based Application Landscape

By Suraj Kumar While global positioning systems (GPS) remain the most important tool for outdoor navigation, it requires the receiver to have an unobstructed line of sight to satellites. Due to the weakening of signals by building construction materials, the satellite based GPS signal loses substantial power indoors. Thus, all mobile location-based apps, like navigation, are unable to work inside airports, malls, subways, etc. In addition, GPS cannot provide information about the floor and building level where the user is located. These factors are becoming… Continue Reading →

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