Cloud leads the connected travel evolution

Two things that essentially define the travel industry operations are its exponential growth and technological change. In today’s industry, proliferation of devices, rise of the connected traveller and an on-demand environment has upped the pressure on organizations to be nimble, enhance their productivity and reduce costs. Business-wise, this means updating infrastructures to drive productivity and improve processes, so internal and external stakeholders can have seamless access to their services and data anytime, anywhere.  Seasonal volumes, irregular flight operations and newer destinations mean Travel cannot afford… Continue Reading →

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IT Helpdesk: Moving into strategic support for IT Services

With the rapid alignment of IT as a strategic investment and the digitization of work places has brought about bigger challenges and opportunities.   As organizations get more global, and dependencies on IT increases, the IT service desk has become more crucial as a specialized single point of contact for all IT requirements. But driving business transformation or transition can be a double-edged sword.  Looking inwards at the Travel industry with its multiple partners and stakeholders, the risk of tripping over technology can cause massive… Continue Reading →

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Revenue Management: Determining Airline Route Profitability with Automation

As the global travel routes multiply, the need for airlines to simultaneously grow while keeping operating costs to a minimum is immediate. In fact, one of the most defining factors for airlines is route profitability amounting upto 30-35% of overall revenue for major routes.  Integrated airline technology solutions that give a consolidated view in real-time of the variable costs and revenues can help implement the right profitability tactics for the long run. “Acc. to insiders, “few airlines are able to generate profits that are greater… Continue Reading →

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The Rise of Predictive Analytics in Hospitality

InterGlobe Technologies, highlighted the Top 12 trends for 2016 to impact the Travel Technology industry. The trends report titled IGT ‘The journey becomes the destination’ marked out the rapid integration of smart machines, connectivity and human behavior in driving millions of experiences across one seamless journey. Let’s look at how connected travel is impacting guest experiences for the hospitality industry. Data and digital are peas in a pod as revenue-driving analytics redefines experiences. From local experiences to keyless entry, hotels are pressed to deliver better,… Continue Reading →

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Connected and Intelligent World of Digitally Transformed Airlines

Airline industry is the lifeline of a well-connected global economy. In this digital era, Airline industry is leading the transformation taking place, covering the front-end processes for personalized customer services to the back-end ensuring smooth operations. To differentiate services and stay competitive, airlines look to make personalized offerings to their customers – from acquiring, serving and retaining their customer base. Airlines are the front-runners of digital transformation in embracing a whole new way to engage with customers. While copious amounts of information are being generated… Continue Reading →

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EMD: Unleashing the True Potential of Airline Ancillary Services!

By Avik Dasgupta Ancillary revenues are gaining importance as a growth driver for the airline industry… Ancillary revenues are a key part of many airlines’ business models. In established markets such as North America and Europe, some carriers such as Spirit, Wizz Air and Allegiant are seeing ancillary revenues account for more than 30% of total revenues. The trend has spread to Asia Pacific, with Air Asia and Tiger Airways also seeing around one fifth of total revenues from ancillary services. A recent study by… Continue Reading →

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