In-flight POS makes the shift from trolley to technology

Improving customer service is a key business driver for 69% of the world’s leading airlines. And over the last few years, digital has been critically evolving both on-ground and in-flight services. Managing experience for connected passengers and crew both, in-flight, is one of the last frontiers for airlines. As more and more airlines look to improve profits by front lining efficiency, ancillary revenue, as well as improving passenger experience, technology and devices continues to play a big role. The industry outlook is positive, as the… Continue Reading →

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All on-board: Airline Crew operations drive critical bottom-line efficiencies

Customer experience is largely governed by the crew that has direct interactions with the travellers.  Therefore, managing crew operations is a critical component to any travel provider’s service efficiency and delivery, be it airlines, railways or cruises.  Among these, stringent regulations and requirements make airline crew management one of the most complex functions in the Travel industry. Notably, it is one of the key cost drivers after fuel; so getting crew operations right can be a competitive advantage, affecting brand, bottom line and controlling costs.… Continue Reading →

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