Essentials of Airline Customer Service management for Chinese travelers

It’s no secret that Airlines are seeing an uptick in Chinese passengers. With a prediction of 200 million+ outbound trips per year by 2020, China’s outbound millions are one of the most lucrative audiences for travel providers in a long time. For Airlines the potential impact of Chinese travelers and preferences will have to be uniquely managed in lieu with the CAAC that monitors and puts guidelines for airlines flying to and from China. This also puts weight on how airlines handle customer complaints, resolve… Continue Reading →

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Engaging the Outbound Chinese Travel Market

The Connected Chinese Journey With a prediction of 200 million+ outbound trips per year by 2020, China’s outbound millions are one of the most lucrative audiences for travel providers in a long time. The Phocuswright-IGT study ‘China Unbounded: The Rise of China’s Oubound Millions’ provides in-depth data, informed insights about Chinese travel preferences and destination choices, and its potential impacts in the global travel ecosystem. In this blog, we cover key points from IGT/Phocuswright China Report, and provide recommendations on how to upsell tourism destinations… Continue Reading →

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