Cloud leads the connected travel evolution

Two things that essentially define the travel industry operations are its exponential growth and technological change. In today’s industry, proliferation of devices, rise of the connected traveller and an on-demand environment has upped the pressure on organizations to be nimble, enhance their productivity and reduce costs. Business-wise, this means updating infrastructures to drive productivity and improve processes, so internal and external stakeholders can have seamless access to their services and data anytime, anywhere.  Seasonal volumes, irregular flight operations and newer destinations mean Travel cannot afford… Continue Reading →

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IT Helpdesk: Moving into strategic support for IT Services

With the rapid alignment of IT as a strategic investment and the digitization of work places has brought about bigger challenges and opportunities.   As organizations get more global, and dependencies on IT increases, the IT service desk has become more crucial as a specialized single point of contact for all IT requirements. But driving business transformation or transition can be a double-edged sword.  Looking inwards at the Travel industry with its multiple partners and stakeholders, the risk of tripping over technology can cause massive… Continue Reading →

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No traveller left behind – The Untapped Potential of Accessibility Testing

Today, Travel is an experience that starts when a person clicks and lands on your site or engages with your app. And there starts the journey to customize every need, whim and want of that traveller and his experience. From bleisure travellers to baby boomers, travel is increasingly personalizing its offerings by digitalizing it all. Well, almost every traveller. Until recently, about 1.1 billion people globally were unable or found it hard to access, book or manage their journey online. Who are these 1.1 billion?… Continue Reading →

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Transaction-based Model: Aligning Output, Service and Value in Leaner Test Environments

By Meetu Singh Testing, for years, has been a fixed bid model or a FTE-based where a team of resources are finalized on a fixed cost and are available to work for 8-hours a day. However, effective resource utilization has been a proverbial challenge or a non-controllable factor for customers. The challenge has given rise to a new “pay-per-use” model in IT Software testing services where the onus passes on to the service provider  to ensure that all resources are productive and deliver units to customer, thus ensuring… Continue Reading →

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Automation: The panacea for Agile testing challenges?

By Vipul Gupta The Agile Enterprise:  Adaptive, Innovative, Sustainable And Dynamic! Organizations across the globe are adopting the Agile development methodology for enhanced collaboration and faster delivery. Agile development revenue is growing more than 20% over the past three years while the annual Forrester Forrsights Software Survey had 69% percent of respondents showing interest, planning to implement, or having already implemented Agile for their custom development. Agile is a set of software development principles that lays emphasis on individuals over processes and tools, working software over documentation,… Continue Reading →

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